Support

Last updated 19 August 2026

Email nurettinerzen@gmail.com and we will answer within a few days. Below are the things people ask most.

My partner and I are not matching

Both of you need to be signed in and paired. In Profile, one of you creates an invite code and the other enters it. A match appears once you have both liked the same position — until then neither of you sees anything, by design.

I paid but Ember+ is not active

Open Profile → Restore purchases. Make sure you are signed in with the same App Store or Google Play account you bought it with.

How do I cancel?

Open the subscription settings in the App Store or Google Play, then choose Ember. Cancelling stops the next renewal; the current period runs out normally.

How do I delete my data?

Profile → Delete account erases everything at once. If you cannot open the app, use the instructions on our account deletion page.

Why do I have to sign in?

You do not need to sign in to explore Ember. An Apple or Google account is requested only when you choose to pair two phones, because each side then needs a stable account the other can be matched against. There is no password to create.