Support

Last updated 3 September 2026

Email nurettinerzen@gmail.com and we will answer within a few days. Below are the things people ask most.

My partner and I are not matching

Both of you need to be paired. In Profile, one of you creates an invite code or link and the other opens it. A match appears once you have both liked the same position — until then neither of you sees anything, by design.

I paid but Ember+ is not active

Open Profile → Restore purchases. Make sure the device is signed in to the same App Store or Google Play account you bought it with.

How do I cancel?

Open the subscription settings in the App Store or Google Play, then choose Ember. Cancelling stops the next renewal; the current period runs out normally.

How do I delete my data?

Profile → Delete account erases everything at once. If you cannot open the app, use the instructions on our account deletion page.

Do I need an account?

No. Ember has no sign-in at all — no password, no email address, and no Apple or Google account. Your installation carries a random identifier, and pairing two phones is done with an invite code or link. There is nothing to create and nothing that identifies you.